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Application Engineer I – Systems and Solutions

Richmond, VA
Jan 12, 2022

General Description

R.E. Mason Company (“R.E. Mason”) is an Emerson Impact Partner covering North Carolina, South Carolina and Virginia.  Emerson is the global leader of process systems and solutions.  Since 1940, R.E. Mason has provided industry leading process equipment and services for process control, automation, safety, and reliability.  Industries served by R.E. Mason include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 

We believe our associates are the foundation of both our customers’ and R.E. Mason’s success.  Our strong company culture, and belief in continued investment in our associates, has helped us realize long associate tenures, as well as, long lasting relationships with our customers.

The Application Engineer (AE) role is an integral part of the sales operations team. The position requires excellent communication with customers, vendors and coworkers to deliver a superior level of service and technical support. The AE must be able to respond to technical and sales-based customer inquiries related to the products and services which the company provides. The AE will work with Solutions Consultants/Outside Sales to pursue day-to-day sales, as well as project opportunities for the company while acting as the liaison between the customer and manufacturer. The primary interface between customer and AE is telephone and email. Customer site visits and off-site training courses may also be required.

Specific Responsibilities

  • Responding to customer inquiries
  • Preparing customer quotations and proposal documents for process control systems and online vibration monitoring systems. These can include a bill of materials, response to customer specifications, engineering services scope of work and the commercial summary and terms
  • Reconciling purchase orders against quotations and coordinating proper order hand-off with sales coordinators or project team
  • Managing proposal development: coordinating across multiple disciplines and driving schedule to meet deadlines. Ensure Sales to Operations (ORB, Ops Review, DOA) process is adhered to
  • Troubleshooting technical issues with customers
  • Developing relationships with customer accounts and pursuing/qualifying sales opportunities
  • Keeping up with new technology and industry trends
  • Reviewing terms and conditions for contracts/purchase orders
  • Supporting Emerson led proposal development
  • Minimal Travel for Customer Site Visits or Training when necessary
  • Other tasks as assigned

Required Competencies

  • Customer focused
  • Ability to interpret technical requirements
  • Strong written and verbal communication skills
  • Technical writing
  • Teamwork
  • Ability to build relationships
  • Basic knowledge of process control fundamentals
  • Self-motivated, organized and professional
  • Basic knowledge of mechanical and electrical components
  • Microsoft Office (Outlook, Excel, Word) Proficiency
  • US Citizen
  • Fluent in English (written and spoken)​

Required Education & Experience

  • Four-year bachelor’s degree or two-year technical degree in engineering with computer, electrical or chemical engineering preferred.
  • Equivalent R.E. Mason experience can be considered in lieu of engineering or technical degree.

Preferred Experience/Competencies

  • Engineering co-op
  • Previous Inside Sales experience
  • Microsoft Visio

Physical Requirements

Standing Walking Sitting
Kneeling Reaching Overhead Climbing
Pushing and Pulling Lifting - 20 Pounds Using a Computer
Using a Telephone Driving