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Application Engineer

Charlotte, NC
Job Function
Project Manager

General Description

The Application Engineer (AE) role is an integral part of the Sales Operations team. The position entails communicating with multiple entities; customers, suppliers, outside sales and internal departments to deliver a superior level of customer service and technical support. The AE must be able to respond to technical and sales based customer inquiries related to the products and services which the company provides. The AE will work with Account Managers and customers to pursue day to day sales for the company. The primary interface is CRM System, telephone calls and email.  Customer site visits may also be required occasionally.
Work tasks include:

  • Quickly Respond to inquiries from customers
  • Develop relationships with customer accounts and pursue/qualify sales opportunities
  • Lead Strategic Sales Operations Initiatives to drive increased growth and efficiency
  • Developing Proposals for customer inquiries
  • Perform sizing and selection of valves, actuators and other process control instruments based on customer’s application & process conditions
  • Creating valve assemblies through use of stock components, bill of materials
  • Troubleshooting technical issues via telephone with customers
  • Keeping up with new technology and industry trends
  • Lead training classes for customers and newer associates
  • Ability to size and select highly Engineered products or Severe Service Applications

Required Competencies

  • Customer service
  • Strong written and verbal communication skills. High Level Presentation skills
  • High Level sales skills
  • Understanding of basic process control fundamentals is desired
  • Self-Motivated, organized and professional
  • Basic knowledge mechanical and electrical components
  • Leading and Teaching of newer/younger associates

Required Education & Experience

  • 4 year Bachelor's degree in Engineering 
  • 1+ years of Sales or Engineering experience required

Physical Requirements

Standing Walking Sitting
Kneeling Reaching Overhead Climbing
Pushing and Pulling Lifting - 20 Pounds Using a Computer
Using a Telephone Driving  

About R.E. Mason

R.E. Mason provides industry leading process equipment, software, and services to improve automation, process control, safety, and reliability. We possess decades of experience serving customers in Life Science, Energy, Chemical, Consumer Goods, Metals & Mining, and Pulp & Paper markets.  Along with complementary solutions, R.E. Mason is the Emerson Impact Partner across North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and reliability solutions.
As an employee-owned company (“ESOP”), we believe that our Associates are the foundation of both our customers’ and R.E. Mason’s success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.