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Lifecycle Services Engineer

Richmond, VA
Jun 17, 2020

General Description

We are currently offering an opportunity for a Lifecycle Engineer in our fast paced, customer orientated Lifecycle Services team.  The successful candidate would assist our Control System engineering customers and project teams in the development, delivery, on‐going maintenance and optimization of state-of-the-art process control solutions for R.E. Mason’s industrial customers.  This is a customer-facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems.  Candidates must be able to work with customers in a professional manner while working under pressure during process startups and while troubleshooting issues.  Typically, scopes of work include control panel grounding verification and commissioning, software installation and staging of server and network equipment, performance audits, performing cybersecurity assessments and system patching, designing virtual computer infrastructure, and troubleshooting electrical and equipment issues.

Specific Responsibilities

  • 80-90% Regional travel to customer sites (25-50% overnight) within North Carolina, South Carolina, and Virginia
  • Perform System Performance Audits on customer systems
  • Distributed Control System commissioning and startup
  • Distributed Control System troubleshooting and problem resolution
  • On-site control system modifications and tuning
  • Participation with multiple active control system customers
  • Coordination of Emerson field services engineering team
  • Conduct Maintenance training
  • Assist in the quotation and technical sales support of control system field service solutions
  • Troubleshoot field instrumentation and valve related situations
  • Troubleshoot and install Microsoft operating systems
  • Troubleshoot computer related problems
  • Troubleshoot and install networks (hardwired and wireless
  • Setup interfaces to PLCs, Drives and Bus‐Based Networks
  • Setup Active Directories, Terminal Services and User Accounts

Required Competencies

  • Ability to respond to Emergency Service Requests as Needed
  • Ability to meet project team commitments and deadlines.
  • Ability to work independently and as part of customer project team.
  • Ability to provide clear and timely written documentation including field service reports, project updates, and time and expense reports.
  • Excellent oral and written communications.
  • Desire to participate in on‐going learning (latest technologies).
  • Ability to transition back and forth between several tasks.
  • Knowledge of Industrial Safety Practices and PPE
  • Be a United States Citizen with a valid driver’s license.

Required Education & Experience

  • B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree

Physical Requirements

Standing Walking Sitting
Kneeling Reaching Overhead Climbing
Pushing and Pulling Lifting - 50 Pounds Using a Computer
Using a Telephone Driving  

About R.E. Mason

Robert E Mason & Associates, Inc. (R.E. Mason) is an ESOP owned company that is a leading provider of automation, integration, and instrument services in the Southeast region.    R.E. Mason delivers a local support network of engineering resources and best-in-class field equipment to serve customers in the manufacturers and process industries. R.E. Mason is headquartered in Charlotte, NC with additional offices in Richmond, VA, Durham, NC, Charleston and Greenville, SC.  R.E. Mason has been in operation for over 75 years and has approximately 250 employees.
R.E. Mason works with customers in the Power, Pharmaceutical, Pulp & Paper, Chemical and Food and Beverage industries.  Through their long standing strong partnership with Emerson Automation Systems, a diversified global manufacturer that combines best-in class technology with exceptional engineering expertise to automate industrial production, processing and distribution processes, they have the exclusive right to sell specific Emerson process control products and services in the Carolinas and Virginia.  As one of twenty-one Local Business Partners throughout North America, this partnership connects R.E. Mason’s customers with world-class solutions, technical expertise and factory quality standards delivered through every service experience.