Emerson Certifies R.E. Mason
to Deliver Highest Level of Customer Support
R.E. Mason is a member of the Emerson Impact Partner Network recognizing its proven solution capabilities, local accessibility and consistent engineering practices that produce measurable business results.
Charlotte, NC (August 15, 2018) – Emerson awarded R.E. Mason today with the status of Emerson Impact Partner representing the company’s highest level of customer support. R.E. Mason and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise.
The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards.
Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.
“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, president North America for Emerson Automation Solutions. “Many of them cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”
R.E. Mason is the exclusive sales and service channel in the Carolinas and Virginia for DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Emerson Impact Partners also supply and service; Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, R.E. Mason provides local access to global Emerson engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.
R.E. Mason is a locally-owned business with a proven reputation for exceptional customer service, application knowledge, engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. R. E. Mason was founded in 1941 and has been serving Energy, Life Sciences, Pulp & Paper, and Chemical customers for over 75 years. All Emerson Impact Partners have long-term collaborative relationships with Emerson and the communities they serve, providing customers with reliable, innovative solutions, services and support.
The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.
“Our long standing partnership with Emerson provided the foundation for building an organization that best serves the needs of our customers in the Carolinas and Virginia. The combination of the skill and experience of our people, our culture to deliver reliable 24 hour customer service, and high quality Emerson products enables us to positively impact our customer’s operations and business results,” said John Tennant, President of R.E. Mason. .
Emerson Impact Partner Network facts:
- First relationship established in 1913
- Serving all states and provinces in the United States and Canada
- 167 Service Centers
- 19 Educational Service Centers
- More than 5,000 local personnel and growing
- 2,300+ sales resources
- 1,400+ systems engineering and field service resources
For more information about Emerson Impact Partners, go to www.Emerson.com/EmersonImpactPartners
About R.E. Mason
R.E. Mason is a leading provider of process control solutions and operational certainty in the Carolinas and Virginia. We have been serving Energy, Life Sciences, Pulp & Paper, and Chemical customers for over 75 years. From capital projects to ongoing maintenance, our solutions include valves, automated process controls, reliability, safety and more. We are dedicated to providing exceptional experiences and sustained value for our customers.
For more information visit remason.com
Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
For more information, visit Emerson.com.