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Lifecycle Support Lifecycle Support

From the moment your automation control system is commissioned to the day it’s retired, R.E. Mason’s Lifecycle Support services provide astructured, proactive approach to maintaining peak performance, minimizing downtime, and extending the life of your investment.​

Our team combines deep expertise in DeltaV, PLC, HMI, and AMS technologies with proven processes to ensure your system evolves with your business needs — safely, efficiently, and cost-effectively.

Why Lifecycle Support Matters

Industrial control systems are critical assets and neglecting them can result in costly unplanned downtime, performance degradation, and increased security risks.

With R.E. Mason's Lifecycle Support, you can:

  • Avoid reactive firefighting with proactive maintenance and upgrades​

  • Keep pace with technology advancements and security standards​

  • Protect your investment with optimized system performance​

  • Reduce Mean Time to Repair (MTTR) and extend system life

Proactive Planning for Long-Term Reliability

Proactive Planning for Long-Term Reliability

Our approach ensures your system isn’t just delivered — it’s sustained for years to come.​

  • Routine performance & cybersecurity audits​

  • Asset health tracking via Guardian​

  • Collaborative planning through dedicated Customer Success Managers

  • Risk profile

With extensive experience in brownfield facilities, we focus on maintaining operational continuity, validating interdependencies, and ensuring installation readiness.

Our Lifecycle Support Capabilities

  • Upgrade Planning & Execution – From OS updates to full system migrations ​

  • DeltaV & AMS Platform Expertise – Including DeltaV Live, Predictive Maintenance, and Integrated Patch Management ​

  • System Expansion & Greenfield Builds

  • Identify bottlenecks, inefficiencies, and hidden risks ​

  • Implement corrective actions before failures occur ​

  • Optimize configuration for evolving process needs 

  • Regular cybersecurity assessments and remediation ​

  • Patch management and endpoint security integration ​

  • Compliance documentation updates and audit readiness

  • When downtime is not an option, our four-tier emergency response ensures rapid action — from remote diagnostics to on-site intervention. ​

  • Category A: Plant shutdown or safety threat – Immediate response ​

  • Category B: Production or quality impaired – Priority dispatch ​

  • Category C/D: Low-risk issues – Scheduled at mutually agreed times 

  • On-site expertise for complex troubleshooting ​

  • Lifecycle planning to align with operational and budget goals ​

  • Integration with your maintenance teams for hands-on support 

The Cost of Waiting

Delaying upgrades or maintenance can lead to:
Unsupported hardware/software that fails unexpectedly
Increased security vulnerabilities
Missed efficiency gains from new features
Higher repair costs and longer downtime

R.E. Mason for Lifecycle Support

Customers have experienced:
Extended system life and deferred capital replacement costs 
Reduced MTTR through rapid diagnostics and targeted interventions
Minimized downtime with proactive issue detection 
Lower total cost of ownership via planned, budgeted maintenance 

A Partner for Every Stage of Your System's Life

Whether you need a quick system health check, a full-scale upgrade plan, or around-the-clock emergency coverage, R.E. Mason provides the expertise, tools, and commitment to keep your operations running at peak performance.

Let’s future-proof your operations. Together.

  • Contact Us
  • Schedule a Site Walkdown​

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